How do I place an order?
Simply browse our collections, add your favorite items to your cart, and proceed to checkout. Once your payment is confirmed, we’ll begin preparing your order with care.
Can I cancel or change my order?
Orders can only be changed or cancelled before they have been packed or shipped.
Please contact us as soon as possible, and we’ll do our best to assist you.
Do you ship internationally?
Yes. Ngaos ships worldwide.
International shipping fees and delivery times vary depending on your destination.
How long does shipping take?
Indonesia 2–7 business days (depending on your location)
International Delivery times vary by destination and shipping service.
Once your order has been shipped, you’ll receive a tracking number via email or WhatsApp.
Are the product colors exactly the same as shown?
We do our best to display our products as accurately as possible.
However, slight differences in color may occur due to screen settings, lighting, and the printing process.
Do you accept custom orders?
Currently, we do not offer custom or personalized products.
Please stay connected with us for future updates.
Are your journals suitable as gifts?
Absolutely.
Many of our customers purchase Ngaos products as thoughtful gifts for birthdays, weddings, Umrah, Hajj, Ramadan, Eid, and other meaningful occasions.
What if my package is damaged during shipping?
Once your order has been handed over to the shipping carrier, responsibility for the delivery process lies with the courier.
If your package arrives damaged, we recommend contacting the shipping carrier directly.